Your
technology team at a shared cost office (308)
882-6699
fax (308) 882-6688
toll-free (877) 266-7782
Services
HITECH Assistance Center
A hosted IT software solution powered by Kaseya that will give your IT staff complete control and access into any system on the network from a central Web-based management console and allow them to automate basic administrative tasks. This is a powerful tool that will save you time with a very minimal investment. Click here to find out more.
Shared IT Partnerships
Every client will have different visions for their business. So not every partnership will be exactly the same. HITECH is designed to be an extension of your business, and although we have plenty of ideas and best practices, we encourage each client to play a role in the structure of the agreement. Below are some of the services HITECH can provide in a Shared IT Partnership.
*click on a service to jump to an explanation of that service
Network Design and Implementation
Unlimited Remote/Onsite/Lab Support
Email/Exchange Server Management
Linksys One Voice and Data Systems
Network Design and Implementation
Let us help you put together a network that suits your needs and expectations. Some of the services that this includes are network maps, cabling, server configurations, switches/routers/hub placement and configuration, active directory-users and computer setup and more.
As you look to the future of your business, we will be there to fit technology into your overall vision. We can help you make decisions on which brands and solutions will be right for you. You can trust us to test and plan for the proper deployment with the least amount of downtime possible. This can be a broad range of products, from which mobility solution to use or which third party application will fit nicely into the future of your business.
You can feel at ease knowing that even when you are not working, we are. Monitoring your critical services 24/7 can help eliminate downtime and lost productivity. Decrease your morning frustrations by being alerted of these things before the workday begins.
Along with monitoring comes remediation. Seeing problems before they happen and addressing them early on can be priceless. Being proactive rather than reactive saves time for everyone!
During the workday, you can take advantage of the help desk as if it was your very own! This is meant to be an extension of your business, which allows you the freedom to call with questions or issues without having to check the budget first. We promise to give you a SINGLE POINT OF CONTACT who is and has been involved with your network to handle important issues. We also promise to have knowledgeable employees on staff to handle even the littlest questions.
Unlimited Remote/Onsite/Lab Support
You also will receive UNLIMITED support for any issues that we discover during monitoring/maintenance or that you report directly. Based on the issue, this will be done either remotely, onsite, or in our lab.
Every business has critical data. We provide you with the comfort of knowing that your critical data is backed up. Together, we will determine and maintain a disaster recovery plan. This also includes monitoring the backup, replicating the data offsite and testing the integrity of the backups by doing test restores. For the quickest possible recovery in the event of a disaster, we provide an onsite NAS (Network Access Storage) device that stores your data, and then we replicate that information offsite so that it is always safe. This is all encrypted for security of your data.
You can also benefit from having IT policies in place. This includes overall company policies/procedures and active directory groups and permissions management. This will help your users know how to interact with the network and the company data in a secure way. It will provide company-wide consistency so that all employees have the same look and feel.
There can be numerous vendors that relate to your technology, and it helps to maintain a strong relationship with them. Sometimes one change in a network could involve many vendors. We can manage that relationship for you so that updates and upgrades are timely, issues relating to that vendor are solved quickly, and all the right questions are asked as we continue to move forward with your business technology. Some examples are your internet service provider, third party application software, telephone company, any hardware that you own and more.
Keep unwanted hackers, viruses and spyware/malware out with security management. This includes the Antivirus and spyware software with no need to renew each year. We will also manage your firewall to help keep threats away while still maintaining the ability to do business.
Email/Exchange Server Management
Maintaining your business email can be critical. Depending on your preference, we can help maintain your exchange server, add user emails, track emails, prevent spam and much more. Keep your business looking consistent, share contacts and distribution lists, and store all of this in a central location that is secure and backed up.
Linksys One Voice and Data Systems
We can also integrate Linksys One Voice and Data systems to connect your remote locations, provide you with Voice over IP, and give you a professional Phone Management system for a low cost.
If you don't want to budget for some of the hardware needed for some of these services, you can still take advantage of the features with hosted services. This can allow you the ability to just pay a monthly fee and still have such services like Exchange for email or Sharepoint for an internal collaboration site.
This gives you the ability to consolidate servers. Turn one server into 3 by setting up virtualization. This can significantly reduce cost and resources.
What do you think about when you think of your very own IT department? Maybe you think that only big companies have IT departments and you will always just have to get by with what you have. Well now, all that is involved in a complete IT department is available to you.